Shipping Policy

We aim to deliver your jewellery safely and on time. Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays are processed on the next working day.

  • You will receive an order confirmation and shipping notification with tracking details once your order is dispatched.

Shipping Within India

  • We currently ship across India.

  • Standard delivery time: 3–7 business days after dispatch, depending on your location.

  • Metro cities may receive orders faster than remote or non-serviceable areas.

Shipping Charges

  • Shipping charges (if applicable) are calculated automatically at checkout based on your delivery location.

  • Free shipping may be offered during promotions or on orders above a specified value.

Delivery Partners

  • Orders are shipped via trusted courier partners to ensure safe and secure delivery.

  • Tracking details will be shared via email/SMS once the order is shipped.

Address & Delivery Attempts

  • Please ensure your shipping address and contact details are accurate at checkout.

  • In case of incorrect or incomplete address, delivery delays may occur.

  • Courier partners usually make 2–3 delivery attempts before returning the package to us.

Delays & Exceptions

  • Delivery timelines may be affected by unforeseen circumstances such as weather conditions, strikes, festivals, or courier delays.

  • We are not responsible for delays caused by events beyond our control, but we will assist you wherever possible.

Order Tracking

  • You can track your order using the tracking link provided in your shipping confirmation message.

  • If tracking does not update within 48 hours, please contact our support team.

Damaged or Lost Packages

  • If your package arrives damaged or appears tampered with, please contact us within 24 hours of delivery with photos/videos.

  • We will investigate and assist as per our resolution process.

Contact Us

For shipping-related queries, please contact us at:
📧 rayyofficial.co@gmail.com
📞 +919319743311